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Returns & Refunds Policy

Effective Date: 07 October 2021
Last Updated: 10 August 2026

At Pharma Services Group, customer satisfaction is our priority. We are committed to delivering genuine pharmaceutical, skincare, cosmetic, and healthcare products. If you experience an issue with your order, this Returns & Refunds Policy explains your rights and the process for requesting a return, replacement, or refund.

By placing an order through PharmaServicesGroup.com, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged during delivery.
  • The product is defective or manufacturing faulty.
  • You received an expired product.
  • The delivered item does not match your order.

To be eligible, products must:

  • Be unused and unopened.
  • Be in their original packaging with all seals, labels, and accessories intact.
  • Be returned with the original invoice or proof of purchase.
  • Be reported within 7 days of receiving your order.

2. Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns of:

  • Opened or used medicines.
  • Prescription medicines (unless supplied incorrectly or defective).
  • Opened skincare, cosmetic, or personal care products.
  • Products with damaged or broken seals caused after delivery.
  • Items purchased during clearance or special promotions marked as “Final Sale.”
  • Gift cards or digital products (if applicable).

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  1. Contact our customer support within 48 hours of delivery.
  2. Provide your order number.
  3. Share clear photographs of:
    • The product.
    • The packaging.
    • The shipping label.
    • Any visible damage.

Once verified, we will arrange a replacement or refund, subject to stock availability and policy approval.

4. Return Process

To request a return:

  1. Contact our customer support team.
  2. Provide your order details and reason for the return.
  3. Wait for return authorization before sending the item.
  4. Securely package the product to prevent damage during transit.
  5. Ship the product to the return address provided by our support team.

Unauthorized returns may not be accepted.

5. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to the original payment method where applicable.
  • For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or another mutually agreed method.
  • Refund processing typically takes 7–14 business days, depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Product Replacements

Where possible, we may offer a replacement instead of a refund if:

  • The product is defective.
  • The wrong item was shipped.
  • The item was damaged during delivery.

If the replacement product is unavailable, a refund will be processed.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return procedure if eligible.

We reserve the right to cancel any order due to:

  • Product unavailability.
  • Pricing errors.
  • Payment verification issues.
  • Suspected fraudulent activity.

8. Shipping Costs for Returns

  • If the return is due to our mistake (wrong, defective, damaged, or expired product), Pharma Services Group will bear the return shipping costs.
  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

9. Inspection & Approval

All returned products are inspected before a refund or replacement is approved.

We reserve the right to reject returns that:

  • Do not meet the eligibility requirements.
  • Show signs of use or damage after delivery.
  • Are returned without authorization.

10. Contact Us

If you have any questions about returns, refunds, or replacements, please contact us:

  • Pharma Services Group
  • Established: 07 October 2021
  • Address: Peshawar Road, Rawalpindi, Pakistan
  • Phone: +92 339 0006247
  • Website: https://pharmaservicesgroup.com

We are committed to resolving your concerns promptly and providing a smooth customer experience.