General & Products
1. What is Pharma Services Group?
Answer:
Pharma Services Group is a trusted pharmaceutical distribution company established on 07 October 2021. We specialize in supplying genuine medicines, skincare products, cosmetics, medical devices, wellness products, and healthcare solutions to pharmacies, hospitals, clinics, healthcare professionals, wholesalers, and individual customers across Pakistan.
2. Where is Pharma Services Group located?
Answer:
Our head office is located on Peshawar Road, Rawalpindi, Pakistan. Through our distribution network and courier partners, we serve customers throughout Pakistan, delivering quality healthcare products safely and efficiently.
3. When was Pharma Services Group established?
Answer:
Pharma Services Group was established on 07 October 2021 with a mission to provide authentic healthcare products, exceptional customer service, and reliable pharmaceutical distribution throughout Pakistan.
4. What products do you offer?
Answer:
We offer a wide range of healthcare products, including prescription and over-the-counter medicines (where permitted), skincare products, cosmetics, personal care items, medical devices, wellness supplements, healthcare accessories, and pharmaceutical supplies from trusted brands.
5. Do you sell genuine products?
Answer:
Yes. We are committed to supplying 100% genuine and authentic products sourced from reputable manufacturers, authorized distributors, and trusted suppliers. Customer safety and product authenticity remain our highest priorities.
6. Can I buy products online?
Answer:
Yes. You can browse our product catalog, add items to your shopping cart, and securely place orders through our website anytime. Our online store is designed to provide a simple, secure, and convenient shopping experience.
7. Do I need to create an account to place an order?
Answer:
No. Depending on website availability, you may place an order as a guest. However, creating an account allows you to track orders, manage addresses, view order history, and enjoy a faster checkout experience.
8. Do you supply pharmacies, hospitals, and clinics?
Answer:
Yes. Pharma Services Group proudly supplies pharmacies, hospitals, clinics, healthcare institutions, wholesalers, retailers, and healthcare professionals with quality pharmaceutical and healthcare products across Pakistan.
9. Do you offer wholesale pricing?
Answer:
Yes. We provide competitive wholesale pricing for eligible pharmacies, hospitals, clinics, distributors, and healthcare businesses. Please contact our sales team for pricing details, bulk order inquiries, and partnership opportunities.
10. How can I contact customer support?
Answer:
You can contact our customer support team through our website’s Contact Us page, by phone, email, or by submitting an online inquiry. We strive to respond to customer inquiries promptly during business hours.
Product Questions
11. Are all your products original?
Answer:
Yes. Every product sold by Pharma Services Group is sourced through trusted supply channels to help ensure authenticity, quality, and compliance with applicable standards. We do not knowingly deal in counterfeit or unauthorized products.
12. How can I check if a product is in stock?
Answer:
Product availability is displayed on each product page. If a product is temporarily unavailable, it may be marked as “Out of Stock.” You may also contact our customer support team to inquire about expected availability or alternative products.
13. Why does the product packaging look different from the website image?
Answer:
Manufacturers occasionally update product packaging, labels, or branding without prior notice. While the packaging may differ from the images shown on our website, the product itself remains the same unless otherwise specified.
14. Do your products have valid expiry dates?
Answer:
Yes. We strive to supply products with valid expiry dates and sufficient shelf life. We recommend checking the expiry date upon receiving your order and contacting us immediately if you have any concerns.
15. Are your skincare and cosmetic products authentic?
Answer:
Absolutely. We source our skincare and cosmetic products from reputable manufacturers, authorized distributors, and trusted suppliers to ensure our customers receive authentic, high-quality products.
16. Do you sell prescription medicines?
Answer:
Certain prescription medicines may only be supplied in accordance with applicable laws and regulations. Where required, customers may be asked to provide a valid prescription issued by a licensed healthcare professional before the order is processed.
17. Do you offer imported pharmaceutical and healthcare brands?
Answer:
Yes. We offer a variety of locally manufactured and imported pharmaceutical, skincare, cosmetic, and healthcare brands, subject to product availability and supplier inventory.
18. Can I request a product that is not listed on your website?
Answer:
Yes. If you cannot find a specific product, please contact our customer support team with the product name or details. We will make reasonable efforts to source the item or recommend a suitable alternative whenever possible.
19. Are the product images on your website accurate?
Answer:
We make every effort to display accurate product images and descriptions. However, colors, packaging, and labeling may vary slightly due to manufacturer updates, monitor settings, or photography used for illustration purposes.
20. How do I choose the right product?
Answer:
Each product page includes descriptions, specifications, and usage information to help you make an informed decision. If you need additional guidance, our customer support team will be happy to assist you. For medical concerns, always consult a qualified healthcare professional.
21. How often do you add new products?
Answer:
We regularly update our product catalog with new medicines, skincare products, cosmetics, healthcare devices, wellness products, and trusted brands to better serve the needs of our customers.
22. Can I purchase products in bulk?
Answer:
Yes. Bulk purchases are available for pharmacies, hospitals, clinics, wholesalers, and businesses. For large-volume orders, please contact our sales team to discuss pricing, availability, and delivery arrangements.
23. Are your products covered by a warranty?
Answer:
Some medical devices and healthcare equipment may include a manufacturer’s warranty. Warranty terms vary by product and brand. Please review the product description or contact us for warranty information before purchasing.
24. Do you guarantee product quality?
Answer:
Yes. Quality is one of our core commitments. We carefully select trusted suppliers, follow appropriate storage and handling practices, and inspect products before dispatch to help ensure they meet our quality standards.
25. Why should I choose Pharma Services Group?
Answer:
Pharma Services Group is committed to providing genuine healthcare products, competitive pricing, dependable nationwide delivery, excellent customer service, and long-term partnerships. Since our establishment on 07 October 2021, we have focused on quality, integrity, and customer satisfaction, making us a trusted partner for pharmaceutical and healthcare distribution across Pakistan.
Orders, Payments & Shipping
26. How do I place an order?
Answer:
Placing an order is simple. Browse our product catalog, select the products you wish to purchase, add them to your shopping cart, and proceed to checkout. Enter your billing and shipping information, choose your preferred payment method, review your order, and confirm your purchase. You will receive an order confirmation once your order has been successfully placed.
27. Can I modify my order after placing it?
Answer:
Yes. You may request changes to your order before it has been processed or dispatched. Once an order has been shipped, modifications are generally not possible. Please contact our customer support team as soon as possible if you need to make any changes.
28. Can I cancel my order?
Answer:
Yes. Orders may be cancelled before they are dispatched for delivery. If your order has already been shipped, cancellation may no longer be possible. In such cases, please refer to our Returns & Refunds Policy for available options.
29. Will I receive an order confirmation?
Answer:
Yes. After placing your order, you will receive an order confirmation via email or SMS (where available). This confirmation includes your order number, purchased items, payment details, and shipping information.
30. How can I check the status of my order?
Answer:
If you have a customer account, you can log in to view your order status and order history. Alternatively, you may contact our customer support team with your order number to receive an update on your order.
31. Why was my order cancelled?
Answer:
Orders may be cancelled for several reasons, including product unavailability, unsuccessful payment verification, pricing errors, incomplete customer information, or suspected fraudulent activity. If your order is cancelled, we will notify you and, where applicable, arrange a refund.
32. Can I reorder products that I purchased previously?
Answer:
Yes. Registered customers can access their order history and reorder previously purchased products, subject to product availability. This feature makes repeat purchases faster and more convenient.
33. Is there a minimum order value?
Answer:
There is generally no minimum order requirement unless otherwise stated during special promotions or wholesale purchases. Any applicable minimum order value will be clearly displayed on our website.
34. Can I purchase multiple quantities of the same product?
Answer:
Yes. You may order multiple units of a product, subject to available stock. For large or bulk orders, please contact our sales team to confirm availability and receive wholesale pricing where applicable.
35. Will I receive an invoice with my order?
Answer:
Yes. Every completed order includes an invoice or proof of purchase. Please keep your invoice for warranty claims, returns, exchanges, and future reference.
Payment Questions
36. What payment methods do you accept?
Answer:
We accept payment methods available during checkout, which may include Cash on Delivery (COD), bank transfer, mobile wallet payments, and secure online payment gateways. Available payment options may vary depending on your location and order value.
37. Is Cash on Delivery (COD) available?
Answer:
Yes. Cash on Delivery is available in many locations across Pakistan, subject to courier coverage and order eligibility. Certain products or remote locations may require advance payment.
38. Are online payments secure?
Answer:
Yes. We use secure payment processing systems designed to protect your financial information during online transactions. Payment information is encrypted where applicable to help ensure secure processing.
39. Do you store my payment information?
Answer:
No. We do not store your complete debit or credit card information on our servers. Payments are processed securely through trusted third-party payment providers in accordance with their security standards.
40. Can I pay through bank transfer?
Answer:
Yes. Bank transfer may be available for selected orders, wholesale customers, or business clients. If this payment option is available, the necessary banking details will be provided during checkout or by our customer support team.
41. Why did my payment fail?
Answer:
A payment may fail due to insufficient funds, incorrect payment information, network issues, bank authorization problems, or temporary payment gateway interruptions. If your payment fails, please verify your information and try again or contact your bank or payment provider.
42. Can I retry a failed payment?
Answer:
Yes. If your payment is unsuccessful, you can usually attempt the payment again using the same or a different payment method. If you continue to experience difficulties, please contact our customer support team for assistance.
43. Are taxes included in product prices?
Answer:
Where applicable, product prices displayed on our website include applicable taxes unless otherwise stated. Any additional charges will be clearly shown during the checkout process before you confirm your order.
44. Can I request a tax invoice?
Answer:
Yes. Business customers, healthcare institutions, and registered organizations may request a tax invoice where applicable. Please contact our customer support team if you require additional billing documentation.
45. Do you offer installment payment options?
Answer:
At present, installment payment options may not be available. If installment services become available through our payment partners in the future, they will be announced on our website.
Shipping Questions
46. Do you deliver throughout Pakistan?
Answer:
Yes. Pharma Services Group delivers to major cities, towns, and many remote areas across Pakistan through trusted courier and logistics partners, subject to service availability.
47. How long does delivery take?
Answer:
Most orders are delivered within 1–2 business days in Rawalpindi and Islamabad, 2–4 business days in major cities, and 3–7 business days in remote locations. Delivery times are estimates and may vary depending on courier operations and other external factors.
48. How much does shipping cost?
Answer:
Shipping charges depend on your delivery location, order size, and applicable promotions. The exact shipping cost will be calculated and displayed during the checkout process before payment is completed.
49. Do you offer free shipping?
Answer:
Yes. From time to time, we offer free shipping promotions on qualifying orders. Any active free shipping offers, eligibility requirements, and promotional terms will be clearly displayed on our website.
50. Can I track my shipment?
Answer:
Yes. Once your order has been dispatched, you may receive a tracking number via email or SMS, depending on the courier service. You can use this tracking information to monitor your shipment’s progress until it reaches your delivery address.
Returns, Accounts & Quality
Returns & Refunds
51. What is your return policy?
Answer:
We accept returns for eligible products that are received damaged, defective, incorrect, or expired. To qualify, products must generally be unused, unopened, in their original packaging, and returned within the time specified in our Returns & Refunds Policy. Please contact our customer support team before sending any item back.
52. Can I return opened medicines?
Answer:
No. For health, hygiene, and safety reasons, opened or used medicines cannot be returned unless the product is defective, damaged during delivery, or supplied incorrectly. This policy helps protect the safety of all our customers.
53. How do I request a refund?
Answer:
To request a refund, contact our customer support team with your order number, purchase details, and the reason for your request. If applicable, you may also be asked to provide photographs of the product and packaging. Once your request is reviewed and approved, we will begin the refund process.
54. How long does it take to receive a refund?
Answer:
Approved refunds are generally processed within 7–14 business days, depending on your payment method and financial institution. Refund processing times may vary due to banking procedures or payment provider policies.
55. Can I exchange a product?
Answer:
Yes. Eligible products may be exchanged if they are defective, damaged, or incorrectly supplied. Exchanges are subject to product availability. If a replacement is unavailable, a refund may be offered in accordance with our Returns & Refunds Policy.
56. What should I do if I receive the wrong product?
Answer:
If you receive an incorrect product, please contact us within 48 hours of delivery. Provide your order number and photographs of the received item. Once verified, we will arrange a replacement or refund as quickly as possible.
57. Who pays the return shipping cost?
Answer:
If the return is due to our error, such as receiving the wrong, damaged, defective, or expired product, Pharma Services Group will cover the return shipping costs where applicable. For other approved returns, the customer may be responsible for return shipping charges.
58. What if my product is damaged during delivery?
Answer:
Please inspect your order upon delivery. If your product arrives damaged, contact us immediately with photographs of the product, packaging, and shipping label. We will investigate the issue and arrange an appropriate replacement or refund if your claim is approved.
59. Can I return skincare or cosmetic products?
Answer:
For hygiene and safety reasons, opened skincare and cosmetic products cannot usually be returned. Unopened products may be eligible for return if they are defective, damaged, expired, or supplied incorrectly, subject to our return policy.
60. How will I receive my refund?
Answer:
Refunds are normally issued using the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds may be processed through a bank transfer or another mutually agreed payment method.
Customer Accounts
61. How do I create an account?
Answer:
Creating an account is easy. Click the “My Account” or “Register” option on our website, complete the registration form with your details, create a secure password, and submit the form. You can then log in to manage your orders and account information.
62. I forgot my password. What should I do?
Answer:
If you forget your password, click the “Forgot Password” link on the login page and follow the instructions to reset your password. A password reset link will be sent to your registered email address.
63. Can I update my billing or shipping address?
Answer:
Yes. Registered customers can update their billing and shipping addresses through their account dashboard. If your order has not yet been dispatched, you may also contact customer support to request an address update.
64. How do I change my phone number or email address?
Answer:
You can update your contact information by logging into your account and editing your profile. If you experience any difficulties, our customer support team will be happy to assist you.
65. Can I delete my account?
Answer:
Yes. If you wish to close your account, please contact our customer support team. We will process your request in accordance with applicable legal requirements and our Privacy Policy. Certain transaction records may be retained where required by law.
66. Can I save multiple delivery addresses?
Answer:
Yes. Registered customers can save multiple shipping addresses for faster checkout and easier ordering for different locations, such as home, office, or business addresses.
67. Is my personal information secure?
Answer:
Yes. We implement reasonable administrative, technical, and security measures to help protect your personal information against unauthorized access, misuse, alteration, or disclosure. For more information, please review our Privacy Policy.
68. Can I subscribe to your newsletter?
Answer:
Yes. You can subscribe to our newsletter to receive updates on new products, promotions, healthcare information, and special offers. Subscription is optional, and you may unsubscribe at any time.
69. How do I unsubscribe from marketing emails?
Answer:
You can unsubscribe by clicking the “Unsubscribe” link included at the bottom of our marketing emails or by contacting our customer support team to update your communication preferences.
70. Can I view my previous orders?
Answer:
Yes. Registered customers can log in to their accounts and access their complete order history, including order details, invoices, and shipment status, making it easy to reorder previously purchased products.
Quality & Safety
71. How do you ensure product quality?
Answer:
We source products from trusted manufacturers, authorized distributors, and reputable suppliers. Products are handled, stored, and inspected using appropriate quality control practices before being dispatched to our customers.
72. Are your products sourced from licensed suppliers?
Answer:
Yes. We work with reputable manufacturers, authorized importers, and licensed distributors to help ensure the authenticity, quality, and reliability of the products we offer.
73. How are your products stored?
Answer:
Our products are stored according to the manufacturer’s recommended conditions whenever applicable. This may include maintaining appropriate temperature, humidity, cleanliness, and stock rotation practices to help preserve product quality.
74. What should I do if I receive an expired product?
Answer:
Although we carefully inspect products before dispatch, if you receive an expired product, please stop using it and contact our customer support team immediately. We will investigate the matter and arrange a replacement or refund where appropriate.
75. Do you guarantee product quality?
Answer:
Yes. We are committed to providing genuine, high-quality healthcare products that meet our quality standards. While we strive to ensure every product arrives in excellent condition, if you experience any quality concerns, please contact us promptly so we can investigate and provide an appropriate resolution.
Privacy, Wholesale & Business
76. Is my personal information protected?
Answer:
Yes. Protecting your privacy is one of our top priorities. We use reasonable administrative, technical, and organizational safeguards to help protect your personal information from unauthorized access, misuse, alteration, or disclosure. For more details, please review our Privacy Policy.
77. Do you use cookies on your website?
Answer:
Yes. Our website uses cookies to improve your browsing experience, remember your preferences, maintain your shopping cart, analyze website traffic, and enhance website performance. You can manage or disable cookies through your browser settings if you choose.
78. Why do you collect my personal information?
Answer:
We collect personal information to process orders, deliver products, provide customer support, improve our services, communicate important order updates, prevent fraud, and comply with applicable legal and regulatory requirements. We collect only the information necessary to provide our services effectively.
79. Do you share my personal information with third parties?
Answer:
We do not sell or rent your personal information. We may share limited information only with trusted service providers such as payment processors, courier companies, website hosting providers, or government authorities when required by applicable law.
80. Can I request deletion of my personal information?
Answer:
Yes. You may request access to, correction of, or deletion of your personal information by contacting our customer support team. Certain records may be retained where required by applicable laws, accounting obligations, or regulatory requirements.
81. Is my online payment information secure?
Answer:
Yes. Online payments are processed through secure payment gateways that use encryption technologies to protect sensitive payment information. Pharma Services Group does not store your complete debit or credit card details on its servers.
82. Can I access the personal information you hold about me?
Answer:
Yes. Subject to applicable laws, you may request a copy of the personal information we maintain about you. Please contact our customer support team, and we will respond to your request within a reasonable timeframe.
83. How do I update my personal information?
Answer:
If you have a registered account, you can update your personal information by logging into your account dashboard. You may also contact our customer support team if you need assistance updating your details.
84. Where can I read your Privacy Policy?
Answer:
Our Privacy Policy is available on our website and explains how we collect, use, store, and protect your personal information. We encourage all customers to review it before using our services.
85. Where can I read your Terms of Service?
Answer:
Our Terms of Service are available on our website. They outline the rules, responsibilities, ordering procedures, payment terms, shipping policies, and other conditions governing the use of our website and services.
Wholesale & Business
86. Do you supply pharmacies?
Answer:
Yes. We supply genuine pharmaceutical and healthcare products to retail pharmacies, chain pharmacies, and independent pharmacy businesses throughout Pakistan, subject to applicable regulations and product availability.
87. Do you work with hospitals and healthcare institutions?
Answer:
Yes. We provide pharmaceutical products, medical supplies, and healthcare solutions to hospitals, clinics, diagnostic centers, and other healthcare institutions, offering reliable supply services and competitive pricing.
88. Can clinics and healthcare professionals purchase directly from you?
Answer:
Yes. Licensed clinics, healthcare professionals, and medical practices are welcome to purchase products directly from Pharma Services Group. Certain regulated products may require additional verification or documentation.
89. Do you offer wholesale pricing?
Answer:
Yes. We offer competitive wholesale pricing for eligible pharmacies, hospitals, distributors, clinics, and healthcare businesses. Pricing may vary depending on order quantity, product category, and ongoing business partnerships.
90. Is there a minimum quantity for wholesale orders?
Answer:
Minimum order quantities may apply to certain wholesale products or promotional pricing. Please contact our sales team to discuss your business requirements and obtain customized pricing information.
91. How can I request a quotation for bulk purchases?
Answer:
You can request a quotation by contacting our sales team through our website, phone, or email. Please provide the product names, required quantities, and your business details so we can prepare a competitive quotation.
92. Can I become a business partner or distributor?
Answer:
Yes. We welcome opportunities to build long-term partnerships with distributors, wholesalers, healthcare providers, and other businesses. Please contact our business development team to discuss partnership opportunities and eligibility requirements.
93. Do you source products for businesses upon request?
Answer:
Yes. If you require a product that is not currently listed on our website, we will make reasonable efforts to source it through our trusted supplier network, subject to availability and regulatory requirements.
94. Do you provide regular supply contracts?
Answer:
Yes. We offer ongoing supply arrangements for eligible healthcare organizations, pharmacies, hospitals, clinics, and businesses requiring reliable, scheduled deliveries of pharmaceutical and healthcare products.
95. Can businesses open a corporate account?
Answer:
Yes. Eligible businesses may apply for a corporate account to simplify purchasing, manage recurring orders, and access wholesale pricing and dedicated customer support, subject to approval.
About Pharma Services Group
96. What makes Pharma Services Group different?
Answer:
Pharma Services Group is committed to delivering genuine healthcare products, competitive pricing, dependable nationwide distribution, professional customer service, and long-term business relationships. Since 07 October 2021, we have focused on quality, integrity, and customer satisfaction.
97. Do you only serve customers in Pakistan?
Answer:
Yes. At present, our primary focus is serving customers throughout Pakistan. If international shipping or export services become available in the future, we will announce them on our website.
98. How can I stay informed about new products and promotions?
Answer:
You can subscribe to our newsletter or follow our official social media channels to receive updates on new product launches, promotions, healthcare news, and special offers.
99. How can I contact Pharma Services Group?
Answer:
You can contact us through our website’s Contact Us page, by phone, email, or by submitting an online inquiry. Our customer support team is available during business hours to assist with product inquiries, orders, wholesale requests, and general support.
100. Why should I choose Pharma Services Group?
Answer:
Choosing Pharma Services Group means partnering with a company that values quality, authenticity, integrity, and customer satisfaction. Since our establishment on 07 October 2021, we have been dedicated to providing genuine pharmaceutical and healthcare products, competitive pricing, reliable nationwide delivery, responsive customer support, and trusted wholesale distribution services across Pakistan. Whether you are an individual customer, pharmacy, hospital, clinic, or healthcare organization, we strive to be your dependable partner for quality healthcare solutions.