Terms of Service

Effective Date: 07 October 2021
Last Updated: 10 August 2026

Welcome to Pharma Services Group (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of PharmaServicesGroup.com, including all products, services, content, and features available through our website.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Pharma Services Group

Pharma Services Group is a Pakistan-based pharmaceutical distribution company established on 07 October 2021, supplying genuine pharmaceutical products, skincare, cosmetics, medical devices, wellness products, and healthcare solutions to pharmacies, clinics, hospitals, healthcare professionals, wholesalers, and retail customers across Pakistan.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products & Services

We strive to ensure all product descriptions, specifications, prices, and images are accurate.

However:

  • Product packaging may vary from images shown.
  • Availability may change without notice.
  • We reserve the right to discontinue any product at any time.
  • Product information is provided for general informational purposes and should not replace professional medical advice.

4. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Refuse any order
  • Cancel suspicious or fraudulent orders
  • Limit quantities purchased
  • Correct pricing errors before processing an order

An order confirmation does not guarantee acceptance until payment (where applicable) is verified and the order is processed.

5. Pricing

All prices are displayed in Pakistani Rupees (PKR).

Although we make every effort to ensure pricing accuracy, pricing errors may occur.

If an incorrect price is displayed, we reserve the right to cancel or refuse the order before dispatch.

6. Payments

We accept payment methods made available during checkout.

Orders will only be processed after successful payment verification for prepaid orders.

Cash on Delivery (COD) orders are subject to confirmation and service availability.

7. Shipping & Delivery

We deliver across Pakistan.

Estimated delivery times are provided for convenience and may vary depending on:

  • Location
  • Courier services
  • Public holidays
  • Weather conditions
  • Force majeure events

Delivery delays beyond our reasonable control shall not create liability.

8. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Products may not be eligible for return if:

  • Opened or used
  • Damaged by the customer
  • Expired return period
  • Non-returnable healthcare or personal care products unless defective

Approved refunds will be processed using the original payment method where applicable.

9. User Accounts

If you create an account, you are responsible for:

  • Maintaining password confidentiality
  • Restricting unauthorized access
  • Updating your information
  • All activities occurring under your account

We may suspend or terminate accounts involved in fraudulent or unlawful activities.

10. Acceptable Use

You agree not to:

  • Use the website unlawfully
  • Upload malicious software or viruses
  • Attempt unauthorized access
  • Copy or reproduce website content without permission
  • Interfere with website security or performance
  • Use automated systems to scrape or collect data

11. Intellectual Property

All content on this website, including:

  • Logo
  • Brand identity
  • Graphics
  • Images
  • Product listings
  • Text
  • Website design
  • Icons

is the property of Pharma Services Group or its licensors and is protected under applicable intellectual property laws.

No material may be copied, reproduced, distributed, or used without prior written permission.

12. Medical Disclaimer

Information provided on this website is intended for informational purposes only.

It does not constitute medical advice, diagnosis, or treatment.

Customers should always consult a qualified healthcare professional before using any medicine, skincare, cosmetic, or healthcare product.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Pharma Services Group shall not be liable for:

  • Indirect damages
  • Consequential losses
  • Business interruption
  • Loss of profits
  • Data loss
  • Delivery delays beyond our control
  • Errors or omissions in product information

Our maximum liability shall not exceed the amount paid for the purchased product.

14. Third-Party Links

Our website may contain links to external websites.

We do not control or endorse these third-party websites and are not responsible for their content, privacy practices, or services.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

16. Website Availability

We strive to keep our website available at all times.

However, we do not guarantee uninterrupted access and may temporarily suspend the website for:

  • Maintenance
  • Security updates
  • Technical issues
  • System upgrades

17. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

Your continued use of the website constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of Rawalpindi, Pakistan.

19. Contact Information

Pharma Services Group

Established: 07 October 2021

Address: Peshawar Road, Rawalpindi, Pakistan

Phone: +92 339 0006247

Website: https://pharmaservicesgroup.com

For any questions regarding these Terms of Service, please contact our customer support team.

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Read the Terms of Service for Pharma Services Group, outlining the rules, responsibilities, ordering policies, payments, shipping, and website usage effective from 07 October 2021.

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