Shipping Policy

Effective Date: 07 October 2021
Last Updated: 10 August 2026

At Pharma Services Group, we are committed to delivering genuine pharmaceutical, skincare, cosmetic, medical, and healthcare products safely and efficiently across Pakistan. This Shipping Policy explains how orders are processed, shipped, and delivered, helping you understand what to expect after placing an order. Clear shipping policies help set customer expectations and improve the online shopping experience.

1. Shipping Coverage

We currently deliver to all major cities and towns across Pakistan, subject to the availability of courier services in your area.

If your location is outside a courier service area, our customer support team will contact you to discuss available delivery options.

2. Order Processing

  • Orders are processed Monday to Saturday (excluding public holidays).
  • Most orders are processed within 1–2 business days after order confirmation or successful payment.
  • Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery times are:

Location Estimated Delivery Time
Islamabad & Rawalpindi 1–2 Business Days
Major Cities 2–4 Business Days
Remote Areas 3–7 Business Days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Order weight or size
  • Applicable promotional offers

From time to time, Free Shipping promotions may be available on qualifying orders. Any such offers will be displayed on our website.

5. Order Tracking

Once your order has been dispatched, you may receive:

  • A shipping confirmation email or SMS (where available)
  • Courier tracking information (if supported by the selected courier)

This allows you to monitor the progress of your shipment.

6. Delivery Attempts

Our courier partners may make one or more delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailability
  • Refusal to accept delivery

the order may be returned to us. Additional shipping charges may apply for re-delivery.

7. Delivery Inspection

We recommend that customers inspect their package immediately upon delivery.

If you notice:

  • Damaged packaging
  • Missing products
  • Incorrect items
  • Visible signs of tampering

please notify us within 48 hours of receiving your order so we can investigate and assist you.

8. Delayed Shipments

Although we strive to deliver orders on time, delays may occasionally occur due to:

  • Severe weather
  • Public holidays
  • Road closures
  • Courier network disruptions
  • High order volumes
  • Government restrictions
  • Other unforeseen events

We appreciate your patience in such situations and will keep you informed whenever possible.

9. Failed Deliveries

Orders may be cancelled or returned if:

  • The delivery address is incorrect or incomplete.
  • The customer cannot be contacted after reasonable attempts.
  • The shipment is repeatedly refused.
  • Courier services are unavailable in the destination area.

If a returned order is eligible for re-shipment, additional delivery charges may apply.

10. International Shipping

At this time, Pharma Services Group primarily serves customers within Pakistan.

If international shipping becomes available, eligible countries, shipping charges, customs duties, and delivery terms will be published on our website.

11. Damaged or Lost Shipments

If your order is lost in transit or arrives damaged, please contact us as soon as possible with:

  • Order Number
  • Product Name(s)
  • Photographs of the package and product (if damaged)
  • Description of the issue

We will work with the courier service to investigate and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy.

12. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information.
  • Ensuring someone is available to receive the order.
  • Reviewing the package before accepting delivery whenever possible.
  • Updating us promptly if shipping information changes before dispatch.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

Pharma Services Group

Our customer support team is always happy to assist you with your order and delivery inquiries.